Shipping policy

ORDER CANCELLATION
Once an order has been placed, it cannot be cancelled as it begins processing immediately. However, once your order is delivered, you may contact our support team to initiate the return process. Upon successful return of your order, a full refund will be issued.

PRIORITY + INSURED SHIPPING
If you have selected "Shipping Protection" at checkout, you will be eligible to have your order reshipped or receive a full refund in the event that your package is lost in transit.

LOST / MISSING PACKAGES
We are not liable for packages lost or undelivered due to an incorrect address entered during the checkout process. Please ensure that both your billing and shipping addresses are accurate before completing your order. In the event that an error is made on our end, we will take full responsibility and reship your order at no additional charge.

CUSTOMS & DUTIES
We are not responsible for any customs fees or import duties incurred once your items have been shipped. By completing a purchase, you acknowledge that one or more packages may be shipped to you and may be subject to customs fees upon arrival in your country.

ESTIMATED SHIPPING TIMES
Shipping times vary by location. A 2–3 business day processing period applies to all orders. Customs clearance delays are not included in these estimates.

United States: 7–15 Business Days
Canada & Europe: 7–15 Business Days
Australia & New Zealand: 15–25 Business Days
Central & South America: 7–15 Business Days
Asia: 7–15 Business Days
Africa: 15–30 Business Days

TRACKING INFORMATION
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please note that tracking may not be available for orders placed with free shipping.

TRACKING SHOWS "NO INFORMATION AVAILABLE"
Depending on the carrier, tracking information may take 2–5 business days to update within the system. If your order was placed more than 5 business days ago and no tracking information is available, please contact us for assistance.